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Terms & Conditions
Company Details
Capable Direct at:
Ty Newydd Farm, Peterston Road, Groesfaen, CF72 8NU
The following terms and conditions apply to all Capable Direct transactions on www.capabledirect.co.uk and via the CapableDirect telephone line.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Terms & Condition
We recommend that you print and keep a copy of these terms and conditions for future reference
The Contract:
Conclusion of Contract:
Contract is concluded when either we email the customer of the delivery date for the goods or from the time the goods are delivered to the delivery address on the order.
Substitute Goods:
What is the cancellation period?
Can an order always be cancelled?
Can customers always cancel an order outside the 7-day “cooling off” period?
How to cancel an order:
Notify us in writing (a telephone call only is not acceptable) by letter to:Capable Direct, Ty Newydd Farm, Peterston Road, Groesfaen. CF72 8NU
Responsibility of care of goods:
Who arranges to pay for returning the goods if an order is cancelled when the goods are not faulty and when they comply with the contract?
Who arranges and pays for returning the goods if an order is cancelled when the goods are alleged to be faulty?
It is for the customer to re-pack and return to us the goods in the original packaging. We will refund the cost of the goods found faulty.
If the goods are found not to be faulty then the customer will be charged the cost of inspection and repair/replacement and all carriage costs.
Is the customer entitled to cancel an order if the goods are delivered late?
The customer is entitled to a full refund including carriage costs.
Can customers claim goods are faulty after the deadline for cancellation has expired?
“As described” – pictorially or in writing;
“Not of satisfactory quality” – taking into account appearance and finish (i.e. scratched or dented), price, safety and durability;
“Fitness for purpose” – the goods must be fit for the purpose provided, as long as they are subjected to normal usage – “normal usage” being that described in the Operator’s Manual (when one is applicable).
When do we have to refund a customer’s money if an order is cancelled?
As soon as possible after the customer cancels, or within 30 days at the latest, we must refund the customer’s money, even if we have not yet collected the goods or had them returned to us.
As soon as possible after the customer cancels, or within 30 days at the latest, we must refund the customer’s money, even if we have not yet collected the goods or had them returned to us.
“Warranty” explanation notes
– under the terms of the Manufacturer’s Warranty
All our products are guaranteed against manufacturing defects in materials and workmanship for one year from the date of purchase, providing it is reasonable to expect the goods to have lasted that long and providing the products have been properly assembled, used, stored and maintained in accordance with the Operating instructions and that the Warranty Card has been fully and correctly completed and returned within 14 days of receipt of the product. Items not covered under the
wear and tear;
any periodic adjustments necessitated by use or wear, including adjustments of power contacts;
abuse, misuse, accident or negligence;
improper operation, maintenance and storage;
repairs and/or modifications made to any part without specific consent from RDK Mobility
battery fluid spillage or leakage.
Warranty replaced parts are covered under the “original warranty” and hence are only
valid from the original date of purchase of the goods.
The warranty part supplied will be of at least equivalent specification and age or wear as that part being replaced.
The Warranty is not transferable.
Stop using the product immediately. Failure to do so will nullify the warranty.
Warranty include the following:
any periodic adjustments necessitated by use or wear, including adjustments of power contacts;
abuse, misuse, accident or negligence;
improper operation, maintenance and storage;
repairs and/or modifications made to any part without specific consent from RDK Mobility
battery fluid spillage or leakage.
Warranty replaced parts are covered under the “original warranty” and hence are only
valid from the original date of purchase of the goods.
The warranty part supplied will be of at least equivalent specification and age or wear as that part being replaced.
The Warranty is not transferable.
What must the customer do when a fault becomes apparent?
Notify us immediately by telephoning 0800 612 4484
Your rights:
You can ask us to update your personal information by emailing precise details of your request
Please ensure you type “update” in the subject line of your email.
You can ask us to update your personal information by emailing precise details of your request
Please ensure you type “update” in the subject line of your email.
You can ask us not to send you future marketing communications.
To do this, simply email: [email protected], Type “No Marketing” in the subject line and then the following in the main text:
your full name, your postal address, including postcode, your email address.
We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after-sale obligations. Alternatively, you can post your request to the address in below.
You also have the right to request a copy of any personal information we hold about you.
To do this, simply write to us at the following address, enclosing a cheque for £10 payable to Capable Direct to cover our administration costs:
Capable Direct
Ty Newydd Farm
Peterston Road
Groesfaen, CF72 8NU
United Kingdom
your full name, your postal address, including postcode, your email address.
We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after-sale obligations. Alternatively, you can post your request to the address in below.
You also have the right to request a copy of any personal information we hold about you.
To do this, simply write to us at the following address, enclosing a cheque for £10 payable to Capable Direct to cover our administration costs:
Capable Direct
Ty Newydd Farm
Peterston Road
Groesfaen, CF72 8NU
United Kingdom